University

Student Service Center

The Student Service Center is a student’s first point of contact with the University and their main helper throughout their studies.

Send a request Contact the call centre
  • 10 key duties of the Center
  • 3 audiences: applicants, students and their parents
  • 1, 711 call centre extensions

The Center’s main goal

The Center’s work begins with an applicant’s first enquiry to the University and continues through their admission, their studies and the resolution of any problems, until they successfully graduate.

  1. First enquiry
  2. Admission
  3. Studies
  4. Solving problems
  5. Graduation

The Center’s guiding principle

“Every request receives attention, every problem a solution, and every student is at the centre of attention!”

Duties of the Student Service Center (call centre)

What the Center does for applicants, students and their parents.

  1. Working with applicants

    Giving applicants who wish to study at the University complete information on degree programmes, admission procedures, contracts, tuition fees and study conditions, and guiding them correctly through admission.

  2. Helping students settle in at the University

    Introducing newly admitted students to the University’s internal regulations, the education system, the faculties, the dean’s offices and the services available, and giving them the guidance they need from their first day.

  3. Serving students throughout their studies

    Looking into the questions, misunderstandings and problems students meet during their studies, explaining and giving the help they need, and supporting students’ needs in the learning process at all times.

  4. Handling transfers

    Working with students transferring from other higher education institutions: accepting their documents, explaining the process and providing a transparent, lawful and fair service under the established procedures.

  5. Receiving and referring requests

    Receiving requests from students, applicants and their parents, referring them by subject to the relevant units and staff, and monitoring how they are carried out.

  6. Working with the faculty dean’s offices

    Working closely with faculty deans and dean’s office staff to resolve matters of students’ studies, documents, attendance and other issues.

  7. Working with every unit of the University

    Keeping in constant contact with all the University’s units so that students are served well, and building a single system of cooperation for resolving requests quickly.

  8. Running the call centre

    Receiving requests by phone, Telegram, social media and other remote channels, answering questions promptly, passing requests on to the relevant units and monitoring how they are carried out.

  9. Looking into problems and solving them

    Listening carefully to every student’s request, finding the real cause of the problem and taking practical steps to solve it, so that no student’s problem is left unattended.

  10. Monitoring the quality of service

    Registering incoming requests, preparing daily and weekly reports and monitoring the deadlines and outcomes of requests, while steadily improving the speed and quality of service.

The Center at work

How to contact the Center

Call the call centre, or send a written request on the student cabinet.

Call centre

+998 78 129 40 40 Extensions: 1, 711

Send a request on cabinet.kiut.uz

  1. Sign in to cabinet.kiut.uz.
  2. In the menu, select «Help and support» → «New request».
  3. Choose a category, write the details of your request, attach a file if needed and send it.
  4. Follow its status in the «My requests» list: a notification comes when there is a reply.
Open the student cabinet